Update: Monday 29th June, 16:30
And……Drum roll please…
… We’re back! Wow, what a weekend! We know how much you were missing us, so we moved Heaven and Earth to make it happen.
As we mentioned yesterday, you’re now once again able to pay with your Curve Card, use Curve Fronted and see your balance and Curve Cash points. If you are not seeing this, check out our previous update to learn how to get your Curve app up and running again. (Updated app available in Google Store and Apple Store).
We are now working on enabling Apple Pay, Samsung Pay and Google Pay as well as Garmin and Fitbit. Plus, we know how much you love the “Go back in time” feature, so we will also have that up and running again in no-time.
Enable Apple Pay, Samsung Pay and Google Pay as well as Garmin and Fitbit
Reconstruct Go Back in Time
Set up Curve Send
Sort out Refunds (see previous post for details)
Is my Curve Card still valid… It says ‘issued by Wirecard’?
Yes, it’s still valid. You can still use your card, even though Wirecard’s name is still on it. And, if you’re a customer getting a new card, it will likely still say “issued by Wirecard” on the back and that’s OK.
If not Wirecard then who?
We are 100% Wirecard-free after the migration work we did this weekend.
- Wirecard used to be our card issuer, but we brought that in-house and are doing that ourselves now, as a Principal Member of Mastercard.
- To bring the card issuing in-house, we had legal requirements to also become an e-money issuer (we sent you a letter about this earlier this year). Therefore, we had to open settlement and safeguarding accounts (to keep your money safe) and Investec was able to accommodate our requirements over the weekend.
- We still use GPS for our Curve card processing and we also thank them for pulling through for us this weekend for the migration to bring issuing in-house
- We also used Wirecard as our ‘merchant acquirer’ to process the transactions of your bank cards through to make a Curve payment. Because of the shutdown of this part of the process, we had to find a new supplier, sign a contract and integrate them - all in one weekend to get the service up and running. Thank you, Checkout.com 5 - one of Europe’s finest fintechs and, as luck would have it, the agile, flexible, hard-working heroes we needed to get us back up and running. Thank you Checkout.com 5 - we are amazed by you already! You jumped in and worked as hard as we did to get this over the line.
Again, thank you to our amazing Partners, without you we couldn’t have done this!
Alright, that’s all for now. Over and out. (sorry, still in battle mode from the weekend).